General Terms and Conditions

1. General
1.1 Deliveries, agreements, and services are provided exclusively based on the following terms of purchase and delivery.

1.2 Orders placed verbally or by telephone, as well as special agreements, must be confirmed by us in writing.

1.3 Any practice deviating from these Terms and Conditions does not constitute an implicit amendment, even if such practice is maintained over an extended period within a business relationship. The same applies to any differing general terms and conditions of our customers.

1.4 If we negotiate terms deviating from these Terms and Conditions in individual cases (in order to satisfy a customer), this is done with all rights reserved in the event that no agreement can be reached.

2. Prices
2.1 All offers are subject to change and non-binding. The prices stated in the purchase contract are binding. The specified prices include statutory value-added tax (VAT). All previously published price lists and offers lose their validity.

2.2 The entire purchase price is due immediately upon conclusion of the purchase contract. Alterations to purchased items will only be carried out after full payment of both the purchase price and the alteration costs.

3. Terms of Delivery and Payment
3.1 Our deliveries, services, and offers are made exclusively on the basis of the following terms of sale. These form an integral part of all contracts concluded with purchasers concerning the goods offered by us.

3.2 The full purchase price is payable immediately upon conclusion of the contract in cash or by debit card, or must be transferred to the bank account specified on the invoice within 2 business days. The seller will commission the manufacturer to produce the wedding dress immediately following the mutual signing of the purchase contract.

3.3 Our sales personnel are not authorized to make verbal agreements with the purchaser in connection with the contract that deviate from the purchase contract or these General Terms of Sale.

3.4 Offers and pricing details contained in brochures, online, in advertisements, and in other marketing materials are subject to change and non-binding.

4. Fitting / Appointment Cancellation
4.1 The initial consultation (with the exception of the VIP Package) is free of charge. For subsequent appointments, a fee of €15 applies per half hour or part thereof.

4.2 If you cancel the appointment within 48 hours prior to the fitting or fail to appear, a fee of €100 becomes due immediately.

5. Material Defects / Liability
5.1 A material defect does not exist if the purchased items were manufactured according to specifications and using the measurements provided by the purchaser. Warranty claims for defects in sample items are excluded for defects designated as such.

5.2 Our liability for damages, regardless of the legal grounds (in particular regarding delay, defects, or other breaches of duty), is limited to typical, foreseeable contractual damages. The foregoing limitation of liability does not apply to our liability for intentional misconduct or gross negligence, for guaranteed characteristics, for injury to life, body, or health, or under the Product Liability Act. All goods are strictly non-exchangeable and non-refundable.

6. Retention of Title
6.1 We retain title to the delivered goods until full payment of the purchase price for the goods has been made. During the period of retention of title, the purchaser may not sell or otherwise dispose of the ownership of the goods. In the event of a breach of contract by the purchaser, in particular default of payment, we are entitled to demand the return of the retained goods, provided we have rescinded the contract.

7. Acceptance and Default of Acceptance
7.1 If the customer does not accept the goods by the wedding date specified in the contract, a storage fee of €10 per week will be charged. After a period of 2 months, the seller is entitled to dispose of the goods elsewhere.

8. Measurements
8.1 The client (customer) warrants the accuracy of the recorded measurements. The client warrants that they have thoroughly verified these measurements beforehand for currency and correctness.

8.2 The client (customer) is expressly advised that any necessary alterations resulting from incorrectly transmitted measurements or changes in body shape are their own responsibility and will be at their own expense (e.g., pregnancy, weight gain, or weight loss).

8.3 The wedding dresses are ordered by the seller from the manufacturer based on standard ready-to-wear sizing. This does not constitute custom tailoring. It cannot be ruled out that further alterations to the dress will be required after completion. The purchaser is responsible for commissioning the alteration work. The purchaser also bears the costs of the alterations.

9. Quality
9.1 Outer fabric is a natural, dynamic material and may behave differently from case to case for a variety of reasons, even with the most careful processing and based on identical measurements. Minor variations in quality, color, and fit that are technically unavoidable may therefore occur.

10. Place of Performance and Jurisdiction
10.1 The place of performance for all obligations is the registered office of the company in 1070 Vienna, Austria. The place of jurisdiction is the place of performance.